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If you decide to call in for remote computer assistance, you need to be very careful about which company you are going to deal with. Simply picking the top ad on a search results page could end very badly.⚠️
Unfortunately, the company or technician being from the US is not a guarantee for honest service. Many businesses in the US are using dirty tricks to take advantage of people, with the unsavvy and elderly as their prime targets.
If you ever get a call from a Microsoft or Windows tech support agent out of the blue, the best thing to do is simply hang up. Scammers like to use VoIP technology so their actual number and location are hidden. Their calls are almost free which is why they can do this 24/7. Contact with https://instagram.com/suretech_link?igshid=YmMyMTA2M2Y=
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IT Technical Support professional with over 18 years providing technical solutions through high quality service and support.
My Latest Posts: Getting help if you have been scammed
Getting scammed is one of the worst feelings to experience. In many ways, you feel like you have been violated and are angry to have let your guard down. Perhaps you are even shocked and scared, and don’t really know what to do now. The following tips will hopefully provide you with some guidance. If you already let them in!
- Revoke remote access (if unsure, restart your computer). That should cut the remote session and kick them out of your PC.
- Scan your computer for malware. The miscreants may have installed password stealers or other Trojans to capture your keystrokes. Use a program such as Malwarebytes to quickly identify and remove threats.
- Change all your passwords. (Windows password, email, banking, etc.)
Scam operation
If you already paid
- Contact your financial institution/credit card company to reverse the charges and keep an eye out for future unwanted charges or quickly contact us for help
- If you gave them personal information such as date of birth, Social Security Number, full address, name, and maiden name, you may want to consult US now! Or the FTC’s website and report identity theft.
Cyber crime
Cold calls from fake Microsoft (etc.) agents
Usually from India and operating out of boiler rooms, these scammers call people in the U.S, Canada, the UK, and Australia whom they find in the phone directory.
The scam is straightforward: pretend to be calling from Microsoft, gain remote control of the machine, trick the victim with fake error reports and collect the money.
If you ever get a call from a Microsoft or Windows tech support agent out of the blue, the best thing to do is simply hang up. Scammers like to use VoIP technology so their actual number and location are hidden. Their calls are almost free which is why they can do this 24/7.https://instagram.com/suretech_link?igshid=YmMyMTA2M2Y=
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Step by step instructions to Ask For Tech Support The Right Way
Be More Specific
This is the fundamental one. In the event that somebody came to me and said “my PC isn’t working, how would I fix it?” I was unable to help them. This solicitation is excessively conventional. It has no detail what so ever. I can as of now begin posing inquiries like, what is it showing you? When did this occur? What were you doing at that point? These are several things I could ask the individual requesting my technical support. You got to really let me know what’s not working. After I find the solutions to these inquiries I could in any case need to pose to all the more, for example, what OS does it run? How long have you had it? What OEM made the PC? Obviously, in the event that you are utilizing something different than a PC attempting to get technical support change the inquiries you should respond to in your solicitation to suit that piece of innovation. One more beneficial thing to incorporate here would be the specs. of the PC. Technical support will need to realize things like what the CPU of the PC is and the amount of RAM you possess. These are terrifically significant on the off chance that perhaps another person has disliked that equivalent RAM organization or something to that effect. Assuming somebody had a similar issue, it will be much faster for technical support to investigate it.
Remember Model Numbers For Your Tech Support Request
This can assist tech with supporting a great deal in the event that they can get the model number of the PC, printer, and so on you are attempting to get technical support for. As a matter of fact, on the off chance that you incorporate this they may not have to request the details of the PC. They will actually want to explore your model number and see as all that and more about the PC. This is additionally something very valuable to utilize while scanning Google or other web crawlers for technical support. You can find support or exhortation from individuals who know your innovation precisely and perhaps have experienced this issue before and figured out how to investigate it.
Cybercriminals are more motivated than even when no one’s at work to fend them off. So be prepared and remain vigilant for when holidays and special events arrive.
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